Returns & refunds.

At a glance

• Exchanges or refunds within 21 days of purchase, for eligible items.
• Items must be unworn, unused and in original condition, with all original tags attached.
• Your original receipt or proof of purchase is required.
• Sale, discounted, promotional and clearance items are final sale.
• Accessories are final sale.
• Anything altered, being altered or submitted for tailoring is final sale.
• Special orders are subject to a restocking fee if returned.
• Layaway and invoice deposits are non-refundable.

1. Returns and exchanges

We accept exchanges or refunds within 21 days of purchase for eligible items. The 21 days are counted from the date on your receipt.

To be eligible, an item must meet all of these conditions:

• It is unworn, unused and in its original condition.
• All original tags are still attached.
• You have the original receipt or proof of purchase.

For hygiene and quality control reasons, we cannot accept returns or exchanges on items that show signs of wear, damage or odor. Every item is inspected when it comes back to us before an exchange or refund is approved.

2. How to return or exchange an item

1. Bring the item to the Mr Suits store where you bought it, within 21 days of purchase, with its tags attached.
2. Bring your original receipt or proof of purchase.
3. Our team inspects the item and, if it is eligible, completes your exchange or refund.

Exchanges depend on the size or style you want being available. If you have a question before you come in, email us at info@mrsuitsusa.com.

3. Refunds

Approved refunds are issued to the original form of payment.

4. Final sale items

Final sale items cannot be returned or exchanged. These are final sale:

• Sale items: all sale, discounted, promotional and clearance items.
• Accessories: ties, bow ties, pocket squares, socks, cufflinks and other small goods.
• Altered merchandise: anything altered or tailored, as explained in section 6.

5. Special orders

All special orders are subject to restocking fees if returned. Please ask us about the fee before you place a special order.

Made-to-measure garments are made to your own measurements, so they count as tailored items and are final sale.

6. Altered merchandise

Any item that has been altered or tailored is considered final sale and cannot be returned or exchanged. This includes any garment that has been altered, is in the process of being altered, or has been submitted for tailoring.

Before you hand a garment over for alterations, please make sure you are happy with the size, color and style.

Alteration services are paid in advance. Expedited alterations are subject to an additional fee. You can see our alteration prices on the Alterations page.

7. Layaway and invoice orders

• Layaway and invoice orders require a deposit to reserve merchandise.
• Deposits are non-refundable.
• Orders must be completed within the agreed timeframe, or the deposit may be forfeited.

8. Questions

If anything here is unclear, ask us before you buy. Email info@mrsuitsusa.com or call the store where you shopped: King of Prussia (445) 444-2859 · Willow Grove (445) 444-2813 · Lawrenceville (856) 630-3721.

Nothing in this policy limits any rights you have under applicable law.